Privacy Policy

1. Introduction

HamroRooms (“we”, “us”, “our”) operates hamrorooms.com.au, a platform for room rentals within the Nepali community in Melbourne.

This Privacy Policy explains what information we collect, why we collect it, and how it is used. If you do not agree with this policy, please do not use HamroRooms.

2. Information We Collect

a. Information you provide

• Email address
• Name (if provided)
• Profile details (renter preferences or owner information)
• Room details and photos
• Messages sent through our in-app chat

b. Automatically collected information

• IP address
• Browser and device information
• Basic usage data for security and performance

We do not use this information for advertising.

3. How We Use Your Information

• To operate and maintain HamroRooms
• To review and moderate room listings
• To enable in-app messaging
• To prevent scams and unsafe behaviour
• To send essential transactional emails

We do not sell your personal data.

4. Admin Review and Moderation

To maintain trust and safety:

• Admins review room listings before publication
• Admins may view in-app conversations for moderation
• Admin access is limited to authorised personnel

By using HamroRooms, you acknowledge and agree to this moderation.

5. Communications

We send transactional emails only, such as sign-in links and message notifications. We do not send marketing emails.

6. Data Sharing

We do not share your personal data except:

• When required by law
• With trusted service providers needed to operate the platform

7. Data Security

We take reasonable steps to protect your information, but no online service is completely secure.

8. Data Retention

We retain information only as long as necessary to operate HamroRooms. You may request account deletion by contacting us.

9. Your Rights

• Access your personal data
• Correct inaccurate information
• Delete your account

10. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of HamroRooms means acceptance of the updated policy.

11. Contact

For privacy questions, contact support@hamrorooms.com.au.